Legal & Compliance
Refund & Cancellation Policy
Overview
Simple, Fair Refunds
This Refund & Cancellation Policy applies to payments made to Pamclic Global Software Private Limited ("Pamclic", "we", "our", or "us") for our software subscriptions, applications and services, including payments made through our website and authorised payment gateways. It forms part of our Terms and Conditions.
We sell software and services delivered online; nothing is physically shipped. Access to a subscription is activated once the payment is confirmed.
Cancelling a Subscription
Cancel Any Time
You can cancel a monthly or yearly subscription at any time by emailing support@pamclic.com from your registered email address, or from your account where that option is available. Cancellation stops the next renewal: you keep full access until the end of the period you have paid for, and you are not charged again. You can export your data before the period ends.
When You Get a Refund
Refunds We Make in Full
What Is Not Refundable
Payments That Are Not Refunded
Custom Projects
Milestone-Based Work
Custom software development and consulting are billed by milestone under a written proposal or statement of work. If a project is cancelled, you pay for the work completed up to the date of cancellation, and any advance paid for work not yet started is refunded. Where the project agreement says something different, the agreement applies.
How to Request a Refund
Four Simple Steps
Email support@pamclic.com with your registered email address or phone number, the invoice number, the payment or transaction reference, and the reason for the request.
Refund Timelines
How Long It Takes
We acknowledge every refund request within 48 hours on business days and let you know the outcome. Approved refunds are made to the original payment method — card, UPI, net banking or wallet — within 5–7 business days. Depending on your bank or card issuer, it may take a few more days to appear in your account. GST charged on a refunded amount is reversed with a credit note.
Changes to This Policy
When This Policy Changes
We may update this policy from time to time. The version on this page, with its "Last Updated" date, applies to payments made on or after that date.
FAQ
Frequently Asked Questions
Refunds & Billing
Pamclic Global Software Private Limited
Salem, Tamil Nadu, India. For cancellations and refunds, contact our support team.